Return + Exchange Policy
We want you to love your purchase! If there’s an issue, let us know and we will make it right.
- Errors or Damaged Product:
- If we made a mistake or your item arrived damaged, we’ll replace it for free.
- Email us at info@ivyandcloth.com
- Contact us within 14 days of delivery for all returns or exchanges.
- Returns:
- We offer two options for returns.
- All items must be unworn and unwashed with no stains, odors, or pet hair.
- Store credit:
- Receive a full store credit for the product’s purchase price minus shipping costs.
- Valid for one year and can be used site wide.
- Customer covers return shipping costs.
- Refund to original payment:
- A $5.00-$15.00 service/restocking fee applies per item.
- Exclusive Ivy + Cloth items must have tags attached.
- Customer covers return shipping costs.
- A full refund (minus service/restocking fee and shipping cost) will be issued to the original payment method.
- Exchanges:
- Exchanges must be for the same product in a different size.
- Customers cover the return shipping cost and new shipping cost of new item.
- No service/restocking fee applies.
- Non-Returnable Items:
- Final sale and items discounted more than 30% off
- Personalized items
- Accessories, drinkware, blankets, totes and hats/headwear
- Shipping Costs: Non-refundable. Return labels provided, but the cost will be deducted from your refund or store credit.
Holiday Returns:
- Valentine’s Day items: No returns/exchanges after 2/9/25.
- St. Patrick’s Day items: No returns/exchanges after 3/13/25.
- Halloween items: No returns/exchanges after 10/29/25.
- Christmas/Holiday items: No returns/exchanges after 12/18/25.
Email us at info@ivyandcloth.com to start a return, exchange or ask questions.
Last Updated: 2/20/25